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IST :: Services :: Support & Maintenance Help


Professional IT services 

Last Updated: Monday, 24 October, 2005, 09:16 GMT
Support & Maintenance: Full-Time (24/7) Support, Software Maintenance, Software Warranty

Customer Support & Maintenance

Support & Maintenance: Full-Time (24/7) Support, Software Maintenance, Software Warranty

In a project lifecycle, after project analysis and development phases, support and maintenance has a very important role. As the project gets more complex or grows in data amount and infrastructure, it requires support to be operated and maintenance for software and hardware components.

In most cases, a custom developed informational system, can be supported and maintained only by the developer company, so it is important that a company should provide this services too.

IST provides full-time (24/7) phone and e-mail support to its customers. Depending on the problem complexity IST can answer to customer requests from 10 minutes to maximum 48 hours from the call. Also IST provides project maintenance and post-warranty project maintenance.

Warranty is provided for each in-house developed IST informational system. Usually the warranty time for an IST product is 1 year, but it can be extended through an agreement.

IST also can provide support and maintenance to a third-party developed informational systems.

Every business that operates a complex informational system will have a lot of user feedback. Response time and quality to these feedbacks will have a direct hit on the system success and performance.

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